At SANNI Physio & Wellness Ltd, your privacy is of utmost importance to us. This policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.
1. Who We Are
SANNI Physio & Wellness Ltd is a registered physiotherapy clinic offering one-to-one treatments, group rehabilitation, massage therapy, and advanced modality services, including pelvic health physiotherapy and the treatment of children under 16 years. We are the Data Controller for the personal data you provide to us.
2. What Information We Collect
We may collect and process the following types of data:
a) Personal Identification Data:
- Full name
- Contact information (email, phone number, address)
b) Health & Medical Data:
- Medical history and current symptoms
- GP/referrer details
- Session notes and clinical assessments
- Pelvic health history, including bladder, bowel, sexual, or menstrual information (where relevant and with consent)
- Information related to paediatric conditions, parental/guardian consent, and safeguarding details for minors
c) Booking & Payment Data:
- Appointment history
- Payment records (processed via secure third-party providers)
- Package usage, invoices, and receipts
d) Website Usage Data:
- IP address
- Cookies and usage statistics (via Google Analytics or similar tools)
3. How We Use Your Information
We collect your data to:
- Provide physiotherapy and massage services tailored to your needs
- Communicate with you regarding your appointments and care
- Maintain accurate clinical records
- Comply with legal, regulatory, and professional obligations
- Improve our website and services
- Deliver pelvic health services in a sensitive, respectful, and confidential manner
- Provide appropriate care to children and adolescents, with full guardian consent and adherence to safeguarding protocols
4. Legal Basis for Processing
We process your personal and health-related data based on:
- Consent – when you fill out forms, contact us, or sign agreements
- Performance of a Contract – to provide you with booked services
- Legal Obligation – to meet regulatory standards
- Legitimate Interest – for internal clinic operations and service improvement
- Parental/guardian consent for all clients under 16
5. How Your Data Is Stored
All personal and clinical data is securely stored via:
- Encrypted practice management software (Cliniko)
- Password-protected systems and secure cloud storage
- Limited access by authorised personnel only
We retain health records for a minimum of 8 years, or until a minor reaches age 25, in line with Irish health record guidelines.
6. Sharing Your Data
We do not sell or share your data for marketing purposes.
We may share your data only when:
- You give explicit written consent (e.g. referral to another health provider)
- Required by law (e.g. court order, insurance claim)
- Required for business operations with trusted providers (e.g. Cliniko for bookings, Stripe for payments) — all of whom are GDPR-compliant
- Children’s information is discussed with parents/guardians only, unless agreed otherwise in care
7. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion (where legally applicable)
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the Data Protection Commission (www.dataprotection.ie)
To exercise these rights, contact us at info@sanniphysio.ie
8. Cookies & Website Tracking
Our website uses cookies to:
- Improve user experience
- Track website performance and usage
- Enable third-party integrations (e.g. maps, booking)
You’ll be prompted to manage your cookie preferences on your first visit. You can also change settings anytime in your browser.
9. External Links Disclaimer
Our site may link to third-party websites. We are not responsible for their content or privacy practices. Please check their policies before sharing your information.
10. Hygiene Standards
At SANNI Physio & Wellness, we maintain the highest standards of clinical hygiene to protect your health, comfort, and safety.
Our hygiene practices include:
- Medical-grade disinfectants on all surfaces and treatment tables
- Single-use gloves and disposable consumables
- Rigorous handwashing and sanitising protocols
- Strict cleaning of equipment between clients (e.g. internal tools, biofeedback probes)
- Clean, private changing areas and fresh linens for every appointment
If you bring your own tools (e.g. dilators), they will be handled according to agreed safety protocols.
11. Pelvic Floor Device & Probe Records
If you purchase or store a personal pelvic floor probe or device at our clinic, we will record:
- The item type, purchase date, and serial/batch number (if applicable)
- Your storage preference (clinic or home)
- Related hygiene and safety checks
Items stored at the clinic are:
- Kept in sealed, labelled containers with your name
- Stored in a secure, restricted-access area under strict hygiene protocols
- Only handled by authorised clinic staff
These records are linked to your clinical notes to ensure safe and hygienic use during your treatments.
This information is never shared with third parties, except where legally required for safety or regulatory purposes.
12. Privacy & Confidentiality in Clinical Care
We are committed to protecting your dignity and confidentiality at all times. This is especially important in pelvic health examinations and paediatric care.
You can expect:
- Private treatment rooms for all consultations and internal assessments
- Full explanation before any procedure or examination
- Written and verbal consent before any internal pelvic assessment or treatment
- The right to stop, decline, or ask questions at any time
- The option to request a chaperone for any session
- Child and adolescent care always conducted with parent/guardian involvement and consent
All your personal health information is handled with sensitivity and stored securely. It is never shared without your written permission unless legally required.
13. Group Classes – Privacy, Health & Safety
At SANNI Physio & Wellness Ltd, group class participants are entitled to the same privacy, hygiene, and safety standards as one-to-one clients.
- Health Screening – All new participants may be asked to complete a brief health questionnaire before their first class to ensure exercises are safe and appropriate.
- Confidentiality – Any personal health information shared before or during a class is treated as confidential and not discussed outside the clinic.
- Hygiene – Shared equipment (e.g. mats, balls, resistance bands) is cleaned and sanitised after each session. Participants are welcome to bring their own equipment if preferred.
- Consent – Participation in group classes is voluntary, and you may opt out of any exercise you are not comfortable performing.
- Photography & Filming – We do not take or share photographs/videos during classes without prior written consent from all identifiable participants.
- Under-18s – Group classes are for adults aged 18+, unless specifically advertised as suitable for younger participants. Anyone under 18 must have signed parental/guardian consent and, where appropriate, be accompanied.
14. Transport Service
- If you use our optional pick-up and drop-off service, we will collect the address and contact details needed to arrange transport.
- This information will only be used for the purpose of providing the service and will not be shared with third parties, except where required to coordinate with a licensed taxi provider.
- All data is handled in line with GDPR and deleted once no longer required.
16. Contact details
If you have any questions about this policy or your data, contact:
Modinat Sanni (Data Controller)
📧 info@sanniphysio.ie
